When a Conversation Turns Sour — React Fast
Every store owner has seen it: a small misunderstanding turns into a bad review. ChatLogic’s real-time sentiment detection helps stop that spiral before it starts.
How It Works
- Each message is scored from -1 (angry) to +1 (happy).
- When sentiment drops below a threshold, ChatLogic alerts your team.
- Agents can auto-escalate to human support or open a support ticket via webhook.
Why It Matters
Proactive sentiment handling improves customer retention and NPS, and signals reliability in crowded markets.
Combine this with WooCommerce order context so replies always stay accurate, even under stress.