Choosing the Right OpenAI Model for Customer Support
Not all AI models are equal — some excel at reasoning, others at speed. Picking the right one can lower costs and improve user experience.
Model Overview
| Model | Strength | Cost / 1K tokens |
|---|---|---|
| GPT-5 | Best reasoning and accuracy | €0.02 |
| GPT-4o | Balanced performance, multimodal | €0.01 |
| o1-preview | Ultra fast, lower cost | €0.006 |
| GPT-3.5 | Legacy, lightweight queries | €0.002 |
Recommended Setup for ChatLogic
- GPT-4o — for general support and sales chat.
- o1-preview — for fast order tracking or stock lookups.
- GPT-5 — for complex reasoning and escalation handling.
ChatLogic supports all current models so you can fine-tune cost vs. quality for each agent.